Customised service for the entire service life of the product

Taking our responsibilities seriously
Day and night

With our strong commitment to quality, fast response times and respectful communication, we work together with our customers to offer the right solution for every service case. With a high level of technical expertise, flexibility and constant commitment, we are at your service from early in the morning until late at night.

“Creating realistic expectations and then not only meeting them, but exceeding them wherever possible, is the goal of our day-to-day work.”

Frank Tuminski, Head of Service

FAQs

Where can I find Herco’s general terms and conditions?

You can read our general terms and conditions on our website or download them directly here.

What do I do if I have a complaint?

Have the order number ready and, if possible, take a photo of the type plate of the unit.

We can use this data to provide you with fast support over the phone or by e-mail:

How does regeneration of my DESTILLO cartridge work?

You can send in your cartridge by post or forwarding agent or bring it to us in person in Freiberg am Neckar.

During regeneration, we open and empty your DESTILLO cartridge, clean it and check it for defects. If required, defective O-rings, filter hoses and tank vents will be replaced at no additional cost to you.
Major damage, such as a defective tank, will only be remedied after consulting with you about any additional costs that it will incur.
After cleaning and testing, we refill the cartridge with a mixture of regenerated and new resin to ensure the best water quality.

The regeneration process will take 20-30 minutes. If you stop by in person, you can take your cartridge back with you on the same day. Otherwise, we will send the regenerated cartridge back to you by post or via a forwarding agent.

Please notify us of your regeneration request at least one day before delivery of the cartridge/resin by e-mail at order@hercowater.com or by telephone on +49 (0) 7141 7095 123.

Regenerations are services and are due for payment immediately upon receipt of invoice. Any existing vouchers remain valid. New vouchers will no longer be issued.

Unfortunately, it is no longer possible to pay using cash, as Herco has now switched to be completely cashless.

Type plate number
Please have this ready

In order that we can provide you with fast support, please have the first 3 lines of your type plate ready. You can find this on your unit.

Our 24/7 hotline
+49 (0) 7141 7095 222

Our service e-mail
service@hercowater.com

Our certificates
Certified quality

All our certificates can be downloaded as a PDF in the downloads area.

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